Hiring Well

I have an unhealthy relationship with drugs…..let me explain. I avoid medicine, even when all the evidence and data points to their value in solving my immediate problem. For example, you take ibuprofen when you have a headache, right? Not me. I’ll convince myself I'm dehydrated and drink water. Or I'm under stress and sit in silence to will it away. Complain, ruminate, believe it's a tumor and THEN maybe I’ll take something. I have this idea that medicine generally has a negative domino effective. Take medicine #1 then take medicine #2 to counter act medicine #1. And so on. Sometimes that’s true. And sometimes, we really should slow down before we introduce a new medicine to our human eco-system. Sometimes, the cure does more harm then the disease!

That led me to thinking, do we have this same approach when we hire? Do we rush to fill a hole, to relieve the pain of work overload, only to discover we solved one problem while simultaneously creating 2 others? Hiring is more art then science, and none of us get it right 100% of the time, but slowing down and utilizing objective data can tip the scale in your favor and minimize the undesired side effects of poor hiring. Creating a systematic approach to hiring starting with crafting what the job really needs to be will save hours of unexpected pain on the back end. I have had the privilege of being involved in placing hundreds (maybe thousands) of people in new roles and I've learned a few things along the way.


  1. Start fresh and leave a gap. When someone quits or you are re-examining a new need, give yourself some time to let the gap linger. Don't rush to hire a replacement. When there is a gap of time between the leaving employee and the entering employee the most important work rises to the top. You begin to clearly see what's most important and what balls really can't be dropped.
  2. Start big and funnel down. You need to know what the work to do actually is, but first think about the big picture. What will this role be responsible for and held accountable to? Does it align with broader organizational goals? Once you have those buckets, bullet point the work to do. Create your Job Description based on that.
  3. Define success. What will success look like for this role in 30 days, 60 days, 6 months. Write it down. Be clear on expectations from the beginning. It doesn't mean you can't be flexible along the way, but clarity around what success looks like will help you recognize a great candidate when you see them AND give your new hire confidence.
  4. Use assessments wisely. Using assessments to gather objective data is a crucial piece to excellent hiring. There is no shortage of options out there, but whatever you choose to use, do it consistently and be sure you understand the information you are pulling from it. We utilize the Predictive Index from hiring all the way through to team building. If you don't have the time to be an expert in this data, use someone (like us) who is. It's worth the investment. One word of caution - be careful how much value you place on assessment results. It's one factor in a complex decision.
  5. Use structure and process. Take the time to be clear on the structure of your interviews and the process each candidate will go through. Your interviews should build on each other. For example, the phone screen, done well, should be a qualifier (or dis-qualifier). Make sure your screener is prepared, asks good questions and knows what the deal breakers are. It may be controversial, but we always address compensation requirements in this first conversation. No need to waste anyone's time if the gap is just too wide.
  6. Pull it all together. Bring together the information and the people to make the final decision. This is a time to collaborate, not make your own decision because you "trust your gut". Different people, see and hear different things. Take advantage of the diversity of data and thought and make your decision based on ALL the information.


Hiring someone new into your organization shouldn't cause unnecessary disruption. Doing it well, saves time, money and cultural fallout.


Now put that ibuprofen away, I don't foresee any hiring headaches in your future!

By Amy Fletcher June 3, 2025
My husband spent more than 30 years in executive operations roles—directing teams, solving complex business problems, and navigating high-pressure environments. He was good at it. Strategic, steady, decisive. And while it served our family well and fulfilled a sense of responsibility, he never really loved it. What he always wanted to do was be a police officer. Over the years, he volunteered with local agencies. He did community patrols, supported traffic stops, showed up where he could. It scratched the itch but never fully satisfied it. Then, in what we jokingly call his “pre-retirement retirement,” he joined a local police force full-time. At 60 years old. Bulletproof vest, cruiser, the whole thing. This week, he was the first on the scene at a home where a man, roughly his age, was unresponsive. No pulse. No breathing. My husband performed CPR until paramedics arrived. The man didn’t make it. This is not the second act we imagined. It’s physically demanding. It’s emotionally intense. It’s dangerous. But he comes home lit up with purpose. He is more exhausted, more alive, and more himself than I’ve ever seen. And watching it unfold has shifted how I think about work, people, and what truly unlocks performance. The Realization We talk a lot about purpose at work as if it’s the single key to fulfillment. But in reality, purpose is just one part of the equation. The people who are most engaged and successful, whether they’re writing reports or responding to 911 calls, tend to be doing work that intersects somewhere with three things: What they’re naturally good at What gives them a sense of purpose or meaning And what meets a real need in the world (which, let’s be honest, often means someone will pay for it) My husband is a protector. He’s calm in a crisis and brave in ways I deeply admire. He believes in the good that law enforcement can do, and he wants to be part of making it better. He’s not doing it for the paycheck, but his role is needed, and the value he brings is recognized. That alignment....strength, purpose, and need...creates a kind of energy that can’t be faked. Even in the hardest moments, he’s grounded. Clear. Alive. And it made me think: what if more of us, especially business owners and leaders, thought about alignment this way when hiring, developing, or repositioning our people? Alignment in Action For the past decade I have been helping leaders and small businesses develop and retain great people and I see it all the time: smart, capable employees stuck in the wrong roles. They’re hired for a gap, slotted into a job, and expected to flourish based on skill alone. But humans are more complex than job descriptions. They need alignment to thrive. But small business owners don’t always have the luxury of trial-and-error hires or mismatched roles. Every seat matters. Every person carries weight. When someone is out of sync; misaligned with their strengths, disconnected from purpose, or unsure how their work contributes; it doesn’t just affect that individual. It slows the entire team. It drains morale. It creates drag where there should be momentum. The best leaders I know don’t just hire for experience. They dig deeper: What energizes this person? When do they do their best work? What kind of environment or structure brings out their best? Do they understand how their role contributes to something meaningful? It’s not always easy to get this right. People grow, shift, evolve. What was once a great fit may now feel stale. But when we pause to consider these dimensions—not just at the point of hire, but throughout someone’s time with the organization we unlock something far more powerful than performance reviews or incentives: we tap into intrinsic motivation. Just like my husband found in his second act, alignment isn’t about chasing passion at the expense of practicality. It’s about positioning people where they can contribute meaningfully, grow naturally, and feel connected to a greater purpose. That’s not fluff. That’s strategy. Three Practical Ways to Spot (and Support) Better Alignment Understanding and fostering alignment doesn’t require a massive overhaul or complicated assessments. Here are three simple steps any small business owner or leader can take today to help put people in roles where they can truly succeed: 1. Conduct a “Strengths Recheck” People grow and change and so do their strengths, needs and desires. Take a moment to check in with your team beyond their job descriptions. Ask questions like: What parts of your work energize you? What tasks feel draining or frustrating? If you could spend more time doing one thing, what would it be? These conversations might reveal hidden talents or interests you hadn’t considered. You don’t have to reshuffle the entire org chart, but small tweaks can unleash big results . 2. Add “Purpose Fit” to Regular Conversations During one-on-ones, reviews, or casual check-ins, include a question about meaning: “Does the work you’re doing feel purposeful or meaningful to you?” It’s okay if the answer isn’t a resounding “yes.” The goal is to understand what motivates each person and what they find rewarding. This insight helps you support them better and can guide future role adjustments or development opportunities. 3. Map the Alignment Triangle For each key role or team member, think through these three questions: What are they really good at? What gives them a sense of purpose in their work? What needs does the business have that align with those strengths and purpose? Even if it’s not a perfect match, this mental mapping helps you identify gaps and opportunities. Sometimes the best solution is a small shift like adjusting responsibilities or pairing team members in complementary roles. Final Reflection Watching my husband step away from an role into the demanding, unpredictable world of law enforcement has been a powerful lesson, not just about courage, but about the true nature of work and fulfillment. It reminded me that alignment is rarely simple or static. People aren’t just skills and tasks on a resume; they are complex, evolving beings with multiple dimensions and needs. For business owners, this means your most valuable asset, the people on your team, thrive when you see them as whole individuals. When you take the time to align what they’re good at, what fuels their purpose, and what your business truly needs, you create more than just productivity. You create engagement, resilience, and a team that can weather challenges and grow stronger together. It’s not a one-time fix, but an ongoing conversation and commitment. And the ROI? It’s more than dollars and cents, it’s a culture where people want to show up, give their best, and stick around. If there’s one takeaway I hope you hold onto from this story, it’s this: don’t settle for the easy hire or the “good enough” role fit. Invest in alignment. It’s worth it. For your people, for your business, and quite frankly for the world.
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This morning, as part of my daily routine, I was reading some industry news (HR) and the main topic was layoffs. Ebay plans to lay off 500, last month Google announced plans to lay off 12,000, Microsoft 10,000, Salesforce 7,000, Zoom 1,300, Boeing 2,000. Whew, that’s concerning news. Recently, layoffs have become a common trend in the corporate world, leaving many employees struggling to find new employment. While layoffs may seem like a necessary step for companies to stay afloat in tough economic times, they also have far-reaching consequences for the affected employees and the broader economy. The impact of layoffs can be severe, leading to a decrease in consumer spending, which in turn can have a ripple effect on the entire economy. Laid-off employees often face a decline in their standard of living, financial insecurity, and an increase in stress levels. However, there are several solutions that can help mitigate the negative impact of layoffs. These include providing interim financial support and job training programs to the affected employees, implementing flexible work arrangements such as telecommuting and part-time work, and encouraging the creation of new jobs. Employers can also take a more proactive approach to avoid layoffs in the first place. This can include investing in employee training and development programs to re-deploy employees within the organization, and seeking out alternative solutions to cost-cutting measures such as reducing hours rather than laying off employees. While layoffs are a reality in today's economy, it's crucial that we work together to find solutions that minimize the impact on affected employees and the broader economy. By taking a proactive approach and exploring alternative solutions, we can create a more stable and secure workforce for everyone.
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Every business strategy demands results. Whether those results are positive or negative is in the hands of it’s people. Talent Optimization is a disciple that provides business leaders with a framework and tools to design their culture, roles, and teams to maximize business results. This is how it works — Diagnose One of the benefits …
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Every business strategy demands results. Whether those results are positive or negative is in the hands of it’s people. Talent Optimization is a disciple that provides business leaders with a framework and tools to design their culture, roles, and teams to maximize business results. This is how it works — Diagnose One of the benefits …